FAQs

FAQs

Ordering & Payment

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept major credit and debit cards, FPX online banking and other payment methods supported. Available payment options will be displayed at checkout.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Drone Trade-In Service

Yes. Aeroseek offers DJI drone trade-in services in Malaysia, allowing customers to trade in eligible DJI drones and upgrade to a newer model or receive value for their existing device. We evaluate the drone based on its model, condition, functionality, battery condition, accessories, and current market demand.

Whether you are upgrading from an older DJI Mini, Air, Mavic, Avata, Neo, or another eligible DJI model, Aeroseek can assess your device and provide a trade-in estimate.

You can trade in your DJI drone at Aeroseek Kajang in Bandar Mahkota Cheras, Selangor. We provide DJI trade-in and upgrade services for customers looking to replace their existing drone with a newer model.

Customers from other parts of Malaysia can also contact Aeroseek to discuss the trade-in process before sending their device for assessment.

Yes. Aeroseek allows customers to use the value of an eligible used DJI drone toward an upgrade to a newer DJI model. This can be a convenient option if you want to upgrade your drone instead of keeping or selling your old equipment separately.

Our team can assess your current DJI drone and help you understand the available upgrade options based on your requirements and budget.

Yes. Damaged or crashed DJI drones may still be eligible for trade-in, depending on their condition and current market value.

Aeroseek can assess drones with issues such as damaged frames, arms, gimbals, cameras, motors, sensors, or other components. The final trade-in value depends on the severity of the damage, functionality, repairability, model, and demand for the device.

Yes. Aeroseek offers DJI drone cash trade-in / sell-to-us services for eligible devices.

If you do not want to upgrade to another drone, you may choose to sell your eligible DJI drone to Aeroseek instead. The amount offered depends on the model, condition, functionality, battery health, accessories, and current resale market value.

The value of a used DJI drone depends on several factors, including the DJI model, age, physical condition, functionality, battery health, flight condition, repair history, accessories, and current market demand.

There is no single fixed trade-in price for every DJI drone. Aeroseek evaluates each device individually to provide a more accurate and fair estimate.

Aeroseek considers several factors when assessing a DJI drone's trade-in value:

  • DJI drone model and generation
  • Overall physical condition
  • Drone functionality and flight performance
  • Camera and gimbal condition
  • Battery condition and battery health
  • Flight history and usage
  • Previous repair or damage history
  • Included remote controller and accessories
  • Original packaging, if available

The final value is determined after evaluating the actual condition of the device.

Yes. Selected DJI batteries, remote controllers, chargers, and accessories may be considered for trade-in or purchase, depending on their model, condition, functionality, age.

If you have additional DJI equipment that you no longer use, you can provide the details to Aeroseek for an assessment.

Yes. You can submit multiple DJI products for trade-in assessment, such as drones, remote controllers, batteries, and selected accessories.

Aeroseek can evaluate the items together and determine the applicable value based on the condition and market demand of each item.

Yes. You can contact Aeroseek before visiting the store to request an initial DJI trade-in estimate. Providing clear information such as the exact DJI model, condition, battery condition, damage, accessories included, and photos can help our team provide a preliminary assessment.

The final trade-in value is subject to physical inspection and verification of the device.

Aeroseek provides a convenient DJI trade-in, upgrade, and sell-to-us service in Malaysia. Instead of keeping an unused drone or dealing with private buyers, customers can have their DJI equipment assessed by a team experienced in DJI products.

Aeroseek supports customers with DJI product sales, trade-ins, used DJI products, drone repair, accessories, and after-sales support, making it easier to buy, sell, repair, and upgrade DJI equipment in one place.

The DJI trade-in process is simple:

1. Contact Aeroseek
Provide your DJI drone model and basic condition information.

2. Get an initial assessment
Our team reviews the information and provides an estimated trade-in value where possible.

3. Bring or send in your drone
Visit Aeroseek in Bandar Mahkota Cheras, Kajang, Selangor, or contact us regarding the available submission process.

4. Physical inspection
The drone is checked for physical condition, functionality, battery condition, accessories, and other relevant factors.

5. Receive the final offer
After assessment, Aeroseek provides the final trade-in or purchase value.

6. Upgrade or sell
Use the trade-in value toward another product or sell the eligible DJI equipment to Aeroseek for cash.

Drone Repair Service

Aeroseek provides DJI drone repair services in Malaysia for crash damage, gimbal and camera problems, motor issues, broken arms, GPS errors, IMU errors, ESC faults, sensor problems, signal issues, and other technical faults.

The cost of DJI drone repair in Malaysia depends on the drone model, type of fault, extent of damage, replacement parts required, and labour involved.

Minor physical repairs may cost less than repairs involving the gimbal, camera, flight system, mainboard, sensors, or multiple damaged components.

For an initial assessment, customers can contact Aeroseek with their DJI model, error message, photos, videos, and details of the incident. A physical inspection may be required before the final repair quotation can be confirmed.

Yes. Many crashed DJI drones can be repaired, depending on the severity of the damage and availability of replacement parts.

Common crash-related repairs include broken arms, damaged motors, cracked frames, gimbal damage, camera faults, sensor errors, GPS problems, ESC errors, and internal electronic damage.

After inspection, we will advise whether the drone is repairable and whether repair is economically practical compared with replacement or upgrading.

Some water-damaged DJI drones may be repairable, depending on the severity of the water exposure, corrosion, and damage to internal electronic components.

If your drone falls into water, avoid repeatedly powering it on or attempting to fly it. Aeroseek can inspect the drone and assess its internal condition before recommending available repair options.

Water-damage repairs cannot be guaranteed because corrosion and electronic damage may continue developing after exposure.

Aeroseek provides repair and technical support for a wide range of DJI consumer drones, including selected models from:

  • DJI Mini Series
  • DJI Air Series
  • DJI Mavic Series
  • DJI Avata Series
  • DJI Lito Series
  • DJI Flip Series
  • DJI Neo Series

Repair availability depends on the exact model, fault, damage severity, spare parts availability, and repair feasibility.

For older or discontinued DJI models, customers are encouraged to contact us before sending the drone for repair.

Yes. We provide DJI drone gimbal and camera repair services for supported models.

Common problems include gimbal vibration, shaking, abnormal movement, gimbal overload errors, damaged gimbal arms, camera errors, image problems, broken camera components, and crash-related gimbal or camera damage.

A physical inspection may be required to determine whether the affected component can be repaired or needs replacement.

Yes. We can diagnose and repair selected DJI GPS, IMU, ESC, navigation and sensor problems.

These faults may cause positioning problems, unstable flight, calibration failures, motor errors, navigation warnings, sensor errors, or prevent the drone from taking off normally.

Because similar DJI error messages can have different underlying causes, a diagnostic inspection is recommended before confirming the required repair.

Yes. We provide repair services for broken DJI drone arms, damaged motors, cracked frames, body damage and other crash-related physical damage on supported DJI models.

Our technician will inspect the aircraft to identify damaged components and determine whether individual parts need to be repaired or replaced.

After a significant crash, other important components such as the gimbal, camera, sensors and flight system may also require inspection.

DJI drone repair time depends on the model, fault, damage severity, repair complexity, and availability of replacement parts.

For repairs where the required parts are readily available, Aeroseek aims to complete many standard repairs within approximately 1–3 working days. Complex electronic repairs, water-damaged drones, or cases requiring special-order parts may take longer.

An estimated repair timeframe will be advised after inspection where possible.

For most DJI drone repair cases, a physical diagnostic inspection is recommended before a final quotation can be confirmed.

Customers can first provide the DJI drone model, photos, videos, error messages, and details of any crash or water exposure. This information can help us provide an initial assessment.

However, the final quotation depends on the actual internal and external condition of the drone after inspection.

Aeroseek prioritizes the use of original DJI replacement parts.

Parts availability varies depending on the DJI drone model, age, type of damage, and availability of the required component.

If certain parts are unavailable or the repair is not economically practical, our team will advise the customer on the available options before proceeding.

Customers can submit their DJI drone to Aeroseek by walk-in or courier.

Before sending your drone, provide the DJI model, description of the problem, error messages, and photos or videos where possible.

After receiving the drone, our technician will inspect the device, identify the fault, and advise on the available repair solution and quotation before proceeding where applicable.

We provide diagnosis and repair services for a wide range of DJI drone problems, including:

  • Crashed DJI drones
  • Broken arms and frames
  • Damaged motors
  • Gimbal damage and gimbal errors
  • Camera problems
  • GPS errors
  • IMU errors and calibration problems
  • ESC and motor errors
  • Sensor and navigation errors
  • Signal and connection problems
  • Power and startup problems
  • Water-damage assessment
  • Firmware and system troubleshooting

Repair availability depends on the DJI model, actual fault, damage severity, spare parts availability, and repair feasibility.

Aeroseek provides DJI drone repair, diagnostic inspection, maintenance, and technical support in Malaysia. Our team handles a wide range of DJI drone problems, including crash damage, broken arms, motor faults, gimbal and camera problems, GPS and IMU errors, ESC faults, sensor issues, signal problems, and water-damage assessment.

Aeroseek serves local walk-in customers as well as DJI drone users from other parts of Malaysia through courier-in repair arrangements.

In addition to DJI drone repair, Aeroseek provides DJI product sales, accessories, trade-in, upgrade, and after-sales support, giving customers different options when deciding whether to repair, replace, or upgrade their DJI equipment.